Responsible gaming

NetBet requires that all players are at least 18 years old. When you register your account and every time you log in, your data is checked against the national OASIS blocking database to ensure that excluded players cannot play.

Verification also takes place before bonuses and discounts are awarded and before personalised advertising is sent. After five failed login attempts, your account will be temporarily locked for security reasons and NetBet requires proof of identity before the account is reactivated.

You can control your gaming behaviour by setting limits on your spending. NetBet gives you the option to set monthly deposit limits and set loss limits and stake limits.

Under German gambling law (GlüStV 2021) the default limit for deposits is 1.000 euros per calendar month. The minimum stake per spin is 1,00 euros. You can adjust and lower these limits at any time in your account settings.

• Monthly deposit limit of up to 1.000 euros
• Set personal loss limits
• Stake limit of 1,00 euros per spin
• Reduce or tighten limits at any time

If you notice that your gaming behaviour is becoming problematic, you can self-exclude. Self-exclusion is an effective way to prevent access to your account for a set period of time.

NetBet can also restrict or block your account if you log in and the OASIS blocking database finds an entry. In this case, bonuses will not be granted and your access will remain limited.

• Activate self-exclusion for a flexible period
• Temporarily restrict account
• Set waiting periods before regaining access
• Close account permanently if needed

All transactions at NetBet are subject to a Know Your Client process to prevent money laundering. Suspicious transactions are reported to the relevant authorities. Before payments are processed, NetBet checks your gaming behaviour for irregular patterns.

NetBet uses state-of-the-art encryption technology for your deposits and withdrawals. All game results are determined by certified random number generators (RNG) to ensure fair odds for all players.

• Know Your Client verification for all transactions
• Checking for irregular play behaviour
• SSL encryption for sensitive data
• Certified Random Number Generators (RNG)

If you are struggling with your gaming behaviour or need support, local support organisations are available to you. In Germany, you can contact specialised advisory services that provide free and confidential support.

NetBet has an award-winning customer service that can help you with questions about your limits or self-exclusion. The advisory services are independent and provide professional support for gambling addiction.

• Find free counselling services near you
• Confidential and anonymous conversations with professionals
• Information on therapy and support programmes
• Support for family members of players

NetBet is licensed in Germany and is subject to the strict requirements of the Joint Gambling Authority of the Länder (GGL). The licence (file reference 208.1.1.12254/1-2021/30, issued on 16.05.2023) ensures that NetBet complies with all German gambling laws, in particular the GlüStV 2021.

Your data is also transmitted to the cross-border gambling assessment system LUGAS to meet the requirements of GlüStV 2021 and to protect you from excessive gambling.

• Licensing by the GGL (Joint Gambling Authority of the States)
• Compliance with GlüStV 2021 and all state implementation laws
• OASIS and LUGAS checks for player protection
• Regulation by German gambling supervision