Secure login
Log in with your username and password that you chose during registration. NetBet checks your login details against the OASIS blocking database at every login to ensure only authorised players gain access.
After five failed login attempts, your player account will be temporarily locked for security reasons. To reactivate it, you must submit a copy of an official photo ID document (such as an identity card or passport).
Reset password
If you have forgotten your password, use the password reset function on the login page. You will receive a link by email with which you can set a new password.
Choose a strong password that contains capital letters, lowercase letters, numbers and special characters. Never share your password with other people or NetBet's support team.
Account verification
During registration you can initially play with a temporary gaming account. Within 72 hours you must fully verify your account by submitting required documents.
NetBet requires a valid identity card, passport or residence permit for verification, a selfie with this document, a bank statement or utility bill (less than 6 months old) with your address and copies of your payment methods.
If verification is not completed within 72 hours, your temporary gaming account will be restricted or suspended.
Enhanced security measures
NetBet uses state-of-the-art encryption technology to protect your personal data and payment information.
All your transactions are subject to NetBet's Know Your Client verification process to prevent money laundering. Your specified limits and further information are transmitted to the cross-border gambling assessment system LUGAS to meet the requirements of German gambling law.
Mobile access
You can log in and play from your smartphone or tablet. NetBet offers you instant play in your mobile browser – no app installation required.
Log in with the same credentials as on desktop. Your account balance, bonus credit and game history are synchronised across all devices.
Account security and player protection
You can lock your player account at any time or set appropriate limits yourself. NetBet offers you monthly deposit limits, loss limits and stake limits for your protection.
If you feel uncertain about your gaming behaviour, contact NetBet or use the self-exclusion options. You can find more information on responsible gaming in the relevant policies.
FAQ
What is a temporary gaming account?
When you register, you can immediately play with a temporary player account without having to submit all verification documents straight away. With this account, you can deposit up to 72 hours after registration 100 EUR and take part in the offer. Withdrawals are only possible after full verification. If verification is not completed within 72 hours, your account will be restricted or locked.
Do I need to verify my account?
Yes. Verification of your identity is required, especially if your deposits exceed a certain amount or with every withdrawal request. NetBet uses these measures to prevent money laundering and for player protection in accordance with German gambling law.
What happens if my account is locked?
If your account is locked after failed login attempts, you can reactivate it by submitting a copy of an official photo identification document. This is a security measure. Contact NetBet support for assistance with reactivation.
Can I reset my password through the support team?
No. Use the password reset function on the login page. NetBet's support team will not reset your password for you. This is a security measure to protect your account.
Are my login details secure?
Yes. NetBet uses state-of-the-art encryption technology to protect your data. Never share your password with other people and be careful when using public Wi-Fi networks while playing.
